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Security & Privacy

Our security and privacy measures are grounded in principles of robust transparency

We work with some of the world’s most regulated companies, and have built technology to meet the strictest privacy and security requirements.

World-Class Protection

Decibel has adopted information security principals that are compatible with our enterprise client’s requirements across industries including financial services, telecommunications and healthcare. Examples of security controls include:

  • Use of strong encryption, including 256-bit HTTPS connections, two-way 256-bit TLS and 256-bit AES encryption.

  • Enforcement of tight access control systems, limiting access to customer data even to Decibel employees.

  • Separation of customer account data and user permissions are baked in at every level in the software stack.

Our “secure by design” approach reduces the likelihood of accidentally introducing security issues in future releases.

For more information about our security posture, get in touch and we will send you a copy of our full Security & Privacy Whitepaper.


Built-In Security

In addition to the security provided through the Decibel hosting environment and our operational policies, there are many additional protective capabilities built into the application itself, available to all our customers:

  • Auditing of authentication, data access and configuration changes

  • Single sign-on (SSO)

  • Two-factor authentication (2FA)

  • Anti-virus scanning

  • IP address access control


Data Centre Security

Data centres used for processing and storage of data are operated by our enterprise data facility partners and are compliant to ISO 27001 and SSAE 16 standards. Our partners provide support to the virtualization level only and have no logical access to our client’s data. Our data centres are compliant with SOC 1, SOC 2, SOC 3, ISO 9001, ISO 27001 and PCI DSS.


ISO 27001 Compliance

Decibel is ISO 27001 compliant. This demonstrates our commitment to information security at every level of the organization.

ISO 27001 is an overarching management process to ensure that information security controls are in place on an ongoing basis. ISO 27001 certifies that Decibel has completed a rigorous evaluation of information security risks and implemented suitable mitigating controls.

More information about ISO 27001 is available here.


Privacy Shield

Decibel Insight, Inc. complies with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. This ensures the same level of protection for any personal data as would be expected within the European Union.

More information about Decibel Privacy Shield Framework is available here.


General Data Protection Regulation (GDPR)

Decibel complies with the General Data Protection Regulation regarding the processing of personal data of people in the European Union.


Cyber Essentials Plus

Decibel is Cyber Essential Plus Certified. Cyber Essentials is a Government-backed, industry-supported scheme to help organisations protect themselves against threats.

More information about Cyber Essential Plus is available here.


Verifying Our Security

Decibel regularly commissions independent third-party security experts to undertake penetration tests our application and infrastructure. We also have a significant list of compliance certifications for the Decibel platform. Each certification means that an independent auditor has verified that specific security controls are in place and operating as intended.


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