Decibel’s AI scores every online customer experience to expose what is really happening on your website, and provides the most advanced tools available to understand why.
The Choice for Enterprise
Tap into DXS®, the world’s biggest brain for improving digital experiences. Instantly receive the insights you need to radically increase online conversion, engagement, and customer loyalty.
Honing for years on high-traffic websites, Decibel’s DXS® crunches billions of digital experiences a month to power an unparalleled engine of insight.
Immediately after installation, Decibel applies its intelligence to your website – showing you trends in user frustration and engagement, and scoring and surfacing poor experiences.
Investigate further with deep, powerful visualizations that enable you to step into your users’ shoes, understand their pain, and prioritize improvements with your team.
Decibel enriches your favorite tools with data about the quality of digital experiences, completing the story of website & app performance.
Our bookings increased by 13% thanks to Decibel. It provides us with critical context behind known issues, and surfaces those that would otherwise go unnoticed.
Elliot Spring | Digital Optimization Executive at British Airways
Forrester’s Total Economic Impact (TEI) study shows how Decibel creates $9m’s worth of benefits in just 3 months, as well as a 70% time saving on optimization projects.