Great customer experience drives loyalty and sales

Decibel scores every online customer experience to expose what’s really happening on your website, and provides the most advanced tools available to understand why.

The Choice for Enterprise

Seeing how to improve online customer experiences is so quick and easy, it’s almost unfair

No more guesswork. Instantly discover frustration and engagement on your website, and understand exactly where, how, and why to improve experiences for more conversion, loyalty, and sales.

1. Access unrivaled
experience data

Understand the truth about experiences on your website: Decibel’s Digital Experience Score (DXS®) analyzes billions of experiences a month to reveal how customers really feel.

1. Access unrivaled
experience data

Understand the truth about experiences on your website: Decibel’s Digital Experience Score (DXS®) analyzes billions of experiences a month to reveal how customers really feel.

2. Discover optimization
opportunities

Immediately see where customers are frustrated, engaged, or confused, and quickly understand the impact it has on your bottom line so you can prioritize your analysis.

2. Discover optimization
opportunities

Immediately see where customers are frustrated, engaged, or confused, and quickly understand the impact it has on your bottom line so you can prioritize your analysis.

3. Understand
and improve experiences

Investigate further with session replay, heatmaps, and experience analysis to step into your customer’ shoes, empathize with their experiences, and identify improvements.

3. Understand
and improve experiences

Investigate further with session replay, heatmaps, and experience analysis to step into your customer’ shoes, empathize with their experiences, and identify improvements.

4. Push insights to your
martech stack

Enrich your favorite analytics, A/B testing, and VoC tools to inform all your marketing activities with insights about the ‘why’ behind online customer experiences.

4. Push insights to your
martech stack

Enrich your favorite analytics, A/B testing, and VoC tools to inform all your marketing activities with insights about the ‘why’ behind online customer experiences.

Don’t just take it from us: Forrester study confirms Decibel provides 449% ROI for world’s top brands

Forrester’s Total Economic Impact (TEI) study shows how Decibel creates $9m’s worth of benefits in just 3 months, as well as a 70% time saving on optimization.

Get Started

Ready to discover your Digital Experience Score?

Request a demo to speak to a Decibel expert and see DXS® on your website or app today.

Request Demo