

Our bookings increased by 13% thanks to Decibel. It provides us with critical context behind known issues, and surfaces those that would otherwise go unnoticed.
Elliot Spring
Digital Optimization Executive at British Airways
Decibel scores every online customer experience to expose what’s really happening on your website, and provides the most advanced tools available to understand why.
The Choice for Enterprise
No more guesswork. Instantly discover frustration and engagement on your website, and understand exactly where, how, and why to improve experiences for more conversion, loyalty, and sales.
Understand the truth about experiences on your website: Decibel’s Digital Experience Score (DXS®) analyzes billions of experiences a month to reveal how customers really feel.
Understand the truth about experiences on your website: Decibel’s Digital Experience Score (DXS®) analyzes billions of experiences a month to reveal how customers really feel.
Immediately see where customers are frustrated, engaged, or confused, and quickly understand the impact it has on your bottom line so you can prioritize your analysis.
Immediately see where customers are frustrated, engaged, or confused, and quickly understand the impact it has on your bottom line so you can prioritize your analysis.
Investigate further with session replay, heatmaps, and experience analysis to step into your customer’ shoes, empathize with their experiences, and identify improvements.
Investigate further with session replay, heatmaps, and experience analysis to step into your customer’ shoes, empathize with their experiences, and identify improvements.
Enrich your favorite analytics, A/B testing, and VoC tools to inform all your marketing activities with insights about the ‘why’ behind online customer experiences.
Enrich your favorite analytics, A/B testing, and VoC tools to inform all your marketing activities with insights about the ‘why’ behind online customer experiences.
Forrester’s Total Economic Impact (TEI) study shows how Decibel creates $9m’s worth of benefits in just 3 months, as well as a 70% time saving on optimization.