WEBINAR

Forrester’s Brandon Purcell on The Importance of Customer Analytics in Driving CX

A recent Forrester survey found that 30% of leaders today are looking to bring in customer analytics tools in 2020 to bridge that digital gap.

The customer experience has become a strategic imperative for most businesses today. Hear from Decibel & Brandon Purcell to discover if you’re building customer journeys the wrong way.

Your webinar hosts…

Brandon Purcell

Brandon Purcell

Principal Analyst at Forrester

Cindy Lynes

Cindy Lynes

Product Marketing Director, Decibel