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Use case

Resolve a known customer experience issue

Decibel’s session replay, heatmaps, and form analytics allow for forensic-level analysis of identified user experience issues, so you can quickly find solutions.

Decibel provides leading digital teams with unprecedented insight into experience issues

If you can’t measure it, you can’t manage it: Decibel is built specifically to analyze and report on digital experience, granting a depth of insight that nothing else can.


Finally – your top questions answered

How can I see exactly what the customer saw when the issue arose?

How can I get the context required to immediately replicate reported issues?

How can we get ahead of customer complaints and identify problems before they’re reported?

How can we reduce support calls and make unavoidable ones as efficient as possible?

Watch back issues as they occurred with session replay, and aggregate struggle with heatmaps

Decibel’s session replay grants an over the shoulder view of individual issues exactly as they occurred, and exposes the exact code served to users, so teams can quickly find solutions. To diagnose issues at scale, behavioral heatmaps aggregate user struggles so you can instantly gauge the effectiveness of a particular page layout or user flow.

Link your customer feedback tools to Decibel to get all the context you could ever need

Performing effective analysis of your campaigns requires a new category of data: digital experience data. Decibel grants analysts the ability to put an actual number to user engagement, frustration, navigation, as well as form and technical experiences – all without having to ask users a single question.


Ready to discover your Digital Experience Score?

Request a demo to speak to a Decibel expert and see DXS® on your website or app today.

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