Our AI-powered solution helps you measure, benchmark, and improve customer experiences across your entire digital offering.
Finally, a useful metric for experience. DXS® empowers digital teams to quantify the value of every user journey, so you can quickly discover opportunities and improve results.
Decibel’s DXS® crunches billions of datapoints around user navigation, frustration, engagement, as well as form and technical experiences, to provide a score between 0 to 10 for every user. Proven to predict conversion, DXS® takes the guesswork out of managing, measuring, and improving digital experiences.
With DXS, we finally have a quantifiable score that can be easily communicated to all levels of the company – from C-level down to the developers.
Tim Murphy | Leader of Global eCommerce Shopper Experience at LEGO
Decibel’s discovery and diagnostic features uncover the why behind customer behavior, empowering you to empathize and better communicate with your customers.
Let Decibel do the hard work of experience analysis for you. Our proprietary machine learning algorithms rank experiences issues by impact, as well as pages and audiences segments by behavioral performances, so you can focus your attention right away.
Watch back how customers navigate your content and understand how their behavior is impacted by errors, load speed, and friction. Get smart with super-specific segmentation and sophisticated user mapping so that, no matter the device or channel, you have a holistic view of user behavior.
Get the big picture. See which on-page elements contribute most to your business objectives by navigating your website or app with advanced, best-of-breed heatmap overlays – detailing revenue, specific user behaviors, and much more.
Which forms have the highest abandonment rates? Which lead to the most user errors? Use deep form insights to measure every user interaction and deliver friction-free signups and checkouts.
With Decibel’s DXS and session replays, One Technologies serviced 40% more customers for 30% less cost while delivering better customer service.
Jerry Welch | Senior Director Product Engineering at One Technologies
