Our AI-powered solution helps you measure, benchmark, and improve customer experiences across your entire digital offering.
Finally, a useful metric for experience. DXS® empowers digital teams to quantify the value of every user journey, so you can quickly discover opportunities and improve results.
Decibel’s DXS® crunches billions of datapoints around user navigation, frustration, engagement, as well as form and technical experiences, to provide a score between 0 to 10 for every user. Proven to predict conversion, DXS® takes the guesswork out of managing, measuring, and improving digital experiences.
Decibel’s discovery and diagnostic features uncover the why behind customer behavior, empowering you to empathize and better communicate with your customers.