Digital Experience & Conversion: Industry Benchmarks for 2021  |  VIEW REPORT

Digital Experience & Conversion: Industry Benchmarks for 2021  |  VIEW REPORT

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Prioritization Guide

Uncover and prioritize the
most urgent CX issues

Discover Reports direct your time and efforts to resolving the issues and opportunities that matter most.

Don’t know where to start your optimization efforts?

Decibel’s Discover Reports enable you to uncover previously unknown experience issues and areas of opportunity by surfacing aggregate user behavior trends for further investigation. Experience Issues dashboards highlight and prioritize exactly which issues affect the most users, radically reducing the time it takes to find actionable, impactful insights.

Discover Reports

Discover Reports provide user experience analytics across four key levels: customer journeys, page, segment, form, and overall digital experience. Use as a first step to uncover anomalies for further investigation.

These reports can be viewed across any custom time period and used to benchmark and measure performance impacts of key events, like a website design or the launch of a new marketing campaign.

Discover Reports

Discover Reports provide user experience analytics across four key levels: customer journeys, page, segment, form, and overall digital experience. Use as a first step to uncover anomalies for further investigation.

These reports can be viewed across any custom time period and used to benchmark and measure performance impacts of key events, like a website design or the launch of a new marketing campaign.

Visualized metrics within Discover Reports

There is a wide-range of metrics visualized within Discover Reports for pages and segments, including Pageview Metrics, Digital Experience Scores, Behaviors, Interactions, Technical, and Experience Issues.

It is possible to drill down on metrics of interest within a single click, to identify issues, prioritize your optimization efforts, and benchmark key metrics across pages and important segments.

Visualized metrics within Discover Reports

There is a wide-range of metrics visualized within Discover Reports for pages and segments, including Pageview Metrics, Digital Experience Scores, Behaviors, Interactions, Technical, and Experience Issues.

It is possible to drill down on metrics of interest within a single click, to identify issues, prioritize your optimization efforts, and benchmark key metrics across pages and important segments.

Prioritized list of Experience Issues

Decibel automatically surfaces and orders Experience Issues in an easy-to-action list, so you’ll know where to focus your attention on first. In simplistic terms, Decibel is helping to prioritize your efforts.

Examples of Experience Issues include erratic mouse movements, mobile device rotations, unresponsive multi-click behaviors, low engagement on content-heavy pages, and much more.

Prioritized list of Experience Issues

Decibel automatically surfaces and orders Experience Issues in an easy-to-action list, so you’ll know where to focus your attention on first. In simplistic terms, Decibel is helping to prioritize your efforts.

Examples of Experience Issues include erratic mouse movements, mobile device rotations, unresponsive multi-click behaviors, low engagement on content-heavy pages, and much more.

Experience Issues deliver actionable insights

You can focus your analysis by searching Experience Issues for a specific page, page group, segment, funnel/journey, or form within your area of interest. Each uncovered issue links to the report or visualization that best enables you to action the insight.

For example, if the issue is frustrated mouse movements, Decibel will visualize the issue through a behavior heatmap and will also link to the associated replays.

Experience Issues deliver actionable insights

You can focus your analysis by searching Experience Issues for a specific page, page group, segment, funnel/journey, or form within your area of interest. Each uncovered issue links to the report or visualization that best enables you to action the insight.

For example, if the issue is frustrated mouse movements, Decibel will visualize the issue through a behavior heatmap and will also link to the associated replays.