Decibel automatically pinpoints customer struggle and enables team to immediately replicate issues, dramatically reducing call center volume and costs.
If you can’t measure it, you can’t manage it: Decibel is built specifically to analyze and report on digital experience, granting a depth of insight that nothing else can.
Performing effective analysis of your campaigns requires a new category of data: digital experience data. Decibel grants analysts the ability to put an actual number to user engagement, frustration, navigation, as well as form and technical experiences – all without having to ask users a single question.
Decibel’s experience issues pinpoints where and why users are struggling, and quantifies the impact that struggle is having on your business. With real-time alerts, you can respond to problems before they’re even reported.