Decibel and Qualtrics: How We Integrate and Where You Can Find Us at X4

Lauren Burgess
Written by Lauren Burgess
January 12, 2019

Decibel is a Digital Experience Intelligence Platform that provides quantifiable experience data on all web and mobile interactions via our Digital Experience Score (DXS).  Decibel integrates with several technologies, including Voice of Customer (VoC) platforms like Qualtrics. Qualtrics has a suite of customer experience management products to optimize customer experiences and to predict which actions have the biggest financial impact for clients. 

The Decibel-Qualtrics integration enables joint customers to do three things:

  1. Access Decibel session replays directly from responses within Qualtrics
  2. Segment in Decibel based on Qualtrics survey responses
  3. Add replay links to Qualtrics Slack Task notifications

The joint solution enables users to review survey feedback alongside a session recording of what actually happened that led to the survey response. 

This can provide context for comments, help mitigate disputes and provide a deeper understanding of the experience. 

TELUS, one of Canada’s leading telecommunications enterprises says:

“At TELUS, we’ve been using the Decibel-Qualtrics integration now for 6 months. With the integration in place, we’ve found we’re better able to optimize the TELUS customer experience by tracking every customer interaction in real-time. Teams are able to quickly identify user experience issues that used to take weeks, or even months to recognize with Clickstream analysis.”

Next month, we’re headed to an event hosted by Qualtrics. X4: The Experience Management Summit is an annual gathering of the world’s experience leaders. Located in Salt Lake City, Utah, this is one seriously impressive event that’s not to be missed. It’s no surprise that tickets have already completely sold out, so if you haven’t yet snapped yours up, you’re out of luck!

If your ticket is secure, you have less than four weeks to go before you’re listening to talks from some of the world’s most inspiring and successful speakers, joining a few of the 60+ industry and role-specific breakout sessions and meeting some incredible CX-obsessed sponsors (like Decibel!) 

We appreciate how hard it is to organize your days at an event like X4, so why not book your time in with the Decibel team today? Click here to book your meeting slot. Alternatively, just pop by the stand (we’re booth No.3) and grab one of us for a chat. Don’t forget to get involved with our competition for your shot at a secret prize too!  

See you there! 

Topics: Events, Integrations, US events
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