Webinar Recording

CX Expert Jeannie Walters On What Customers Really Want from Digital Experiences

How today’s customers expect seamless customer journeys & what your brand needs to do to deliver!

Digital experiences are not a separate function from the overall customer experience. Brands must deliver throughout the customer journey to deliver exceptional experiences at each touchpoint.

In this interactive and fun webinar, Jeannie Walters, recognized customer experience expert and speaker, will share the ways sales teams need to connect with your customer experience, and why it’s so important to do so! By booking your place, you will learn:

  • How to evaluate the customer journey when customers don’t stay in one place
  • What it means to be experience-driven in the digital experience
  • Why great customer journeys begin and end with a great mission

Do you know how to connect your digital experience goals to your customer experience goals and mission? Does the data tell a different story?

Using case studies, data, and some fun, Jeannie will discuss what customers really want from the digital experience and throughout the customer journey.

Your webinar host…

Jeannie Walters

Jeannie Walters

CEO/Founder, Experience Investigators
Bio | Website