REPORT

The Science Behind Decibel’s Digital Experience Score (DXS®)

Decibel’s Digital Experience Score (DXS®) is the first and only validated, all-encompassing metric designed to measure customer experience at scale. Founded in data science and powered by machine learning, DXS measures every user session – crunching billions of data points in real time to quantify user behavior.

Curious as to what comprises this unique metric? Read this report to discover:

  • The foundation of the Digital Experience Score (DXS®), and how it’s calculated
  • The five experience pillars that constitute the final score
  • How DXS® is proven to correlate with conversion, engagement and revenue

Discover why Decibel’s DXS® is irreplaceable for leading brands

This report contains all the information you need about this definitive new metric for online customer experience. Simply fill out the form above to download it now.

Discover why Decibel’s DXS® is irreplaceable for leading brands

This report contains all the information you need about this definitive new metric for online customer experience. Simply fill out the form above to download it now.