Decibel’s Digital Experience Score (DXS®) is the first and only validated, all-encompassing metric designed to measure customer experience at scale. Founded in data science and powered by machine learning, DXS measures every user session – crunching billions of data points in real time to quantify user behavior.

Curious as to what comprises this unique metric? Read this report to discover:

• The foundation of the Digital Experience Score (DXS®), and how it’s calculated
• The five experience pillars that constitute the final score
• How DXS® is proven to correlate with conversion, engagement and revenue