At last: a reliable measure for gauging the quality of digital experiences. Decibel scores every single user experience on your website or app, without asking users a single question.
Discover how world-leading travel company TUI translates customer experience into revenue with the Digital Experience Score (DXS®).
Performing effective analysis of digital experiences requires a new category of data: experience data. Decibel grants analysts the ability to put an actual number to user engagement, frustration, navigation, as well as form and technical experiences. With this level of insight, you’ll at last understand the human reasons behind why that test didn’t perform well, or why that personalized shopping experience failed.
Decibel’s experience issues pinpoint where and why users are struggling, and quantifies the impact that struggle is having on your business. These are the highly visual insights you need to grant everyone in your team visibility into how to improve experiences – and why it’s so important to do so.