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Use case

Optimize user journeys

Decibel crunches every single user journey on your website or app, and shows you exactly how, where, and why to optimize them with easy-to-understand visualizations.

heatmaps and journey discovery

Decibel brings issues in the user journey to life for digital teams struggling to understand web or app performance

If you can’t measure it, you can’t manage it: Decibel is built specifically to analyze and report on digital experience, granting a depth of insight that nothing else can.


Finally – your top questions answered

What are the most successful conversion paths, and which content works?

How can I uncover the ‘why’ behind user drop off or frustration?

Which user journeys offer the best user experiences, and which offer the worst?

Which optimizations will have the biggest business impact?

Create optimal user journeys by immediately understanding where to focus your optimization efforts

Decibel’s experience issues pinpoints where and why users are struggling, and quantifies the impact that struggle is having on your business. Be it for a particular page, journey, customer segment, or even your entire website or app, it’s your optimization to-do list – served automatically.

Understand exactly what drives user engagement and why certain journeys perform better than others

Performing effective analysis of user journeys requires a new category of data: digital experience data. Decibel grants analysts the ability to put an actual number to user engagement, frustration, navigation, as well as form and technical experiences – all without having to ask users a single question.


Ready to discover your Digital Experience Score?

Request a demo to speak to a Decibel expert and see DXS® on your website or app today.

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