Decibel identifies & prioritizes
the most urgent CX issues

Quickly set up the relevant pages, page groups, and events that are needed to drive your analysis. Group pages in a meaningful way to understand how visitors travel through your website or app and understand where and why they drop off. 

Get notified about irregularities on your website or app. By tracking specific metrics and setting up triggers when those metrics show abnormalities, Decibel’s behavioral and site performance alerts ensure you have your finger on the pulse of important trends.  

Easily configure bespoke dashboards most relevant to your specific objectives or businesses processes. With custom dashboards, you get an at-a-glance view of any important site performance or behavioral metrics and key visualizations, such as funnels and journeys. 

Don’t know where to start? Use Discover Reports to uncover previously unknown issues and areas of opportunity by surfacing aggregate user behavior trends. Drill down on key metrics with a single click to identify issues, prioritize your team’s efforts, and benchmark progress. 

By detecting where problems and frustrated behaviors happen, Decibel uncovers and prioritizes the most urgent issues causing friction on your website or app. Presented as an actionable list and ordered by impact, you’ll know exactly where to focus your attention. 

Using starburst visualizations, Journeys automatically shows the actual paths that visitors take through your website or app from any entry or exit point. View large, complex data sets in an easy-to digest-format to quickly pinpoint bottlenecks and prioritize areas for investigation. 

Looking to improve the performance of a specific page? With a range of traditional and advanced heatmaps, Decibel gives you an unparalleled look into aggregate on-page trends to spot insights quickly. Get out-of-box tracking for dynamic elements, like dropdowns and carousels.   

Easily pinpoint where issues arise while visitors interact with forms on your website or app. For each form, Decibel provides a Form Experience Score and generates a unique dashboard, allowing for rapid diagnosis of performance issues at both form and field-levels. 

Do you know where your visitors are dropping off – and why? Set up funnels to track the flow of visitors through a defined path on a website or app, allowing you to uncover where the strengths and barriers are to conversion success. 

Get a quick snapshot of the technical issues and errors negatively impacting performance, including JavaScript errors, form validation errors, HTTP errors, application errors, HTML search, and page performance metrics (connection time, download time, and more).  

Utilize Decibel’s unique experience data outside of the platform for advanced modeling, personalization efforts, and building new tools and systems. Receive large exports of session and page- level experience data delivered automatically on a 24-hour, batch basis.