Customer Success

Beyond technology: our in-house experts are here to help you deliver amazing digital results

With Decibel, you get a whole team of digital experts dedicated to making your projects successful.

We practice what we preach: amazing customer experience is the name of the game

Partner with a technology that takes the time to truly understand your problems. Hear from our customers as to why they love our services.

Committed to your success

Building your extended team

We provide dedicated Customer Success Managers as well as Technical Solution Engineers, Trainers, Insight Analysts and Success Planners to aid customers at different steps of their journey with us.

Foundations for success

Even before you’ve signed on the dotted line, we get to work on your Success Plan – a blueprint for embedding Decibel in your business – complete with all your requirements and success milestones.

Customer programs

We equip you with insight reports, live trainer sessions, regular business reviews and more to ensure you’re getting the most out of your investment.

Product support

Online training material is available for all users via a Guidance widget. It includes Walkthrus (step-by-step guidance), Training Videos, Homework and Resources including a Knowledgebase to enable self-serve training.

Get Started

Ready to discover your Digital Experience Score?

Request a demo to speak to a Decibel expert and see DXS® on your website or app today.

Request Demo