Partner with a technology that takes the time to truly understand your problems. Hear from our customers as to why they love our services.
Committed to your success
Building your extended team
We provide dedicated Customer Success Managers as well as Technical Solution Engineers, Trainers, Insight Analysts and Success Planners to aid customers at different steps of their journey with us.
Foundations for success
Even before you’ve signed on the dotted line, we get to work on your Success Plan – a blueprint for embedding Decibel in your business – complete with all your requirements and success milestones.
We equip you with insight reports, live trainer sessions, regular business reviews and more to ensure you’re getting the most out of your investment.
Online training material is available for all users via a Guidance widget. It includes Walkthrus (step-by-step guidance), Training Videos, Homework and Resources including a Knowledgebase to enable self-serve training.